Most issues are predictable
They usually involve backup and restore, widgets, rituals, reminders, premium restore, device permissions, or understanding why something became unavailable.
Support
Help for rituals, backup, widgets, reminders, premium, and everyday use.
Best first step
If something feels off, start with the common questions below. Most issues come down to permissions, Google Drive backup state, widget selection, or restore timing.
Response times may vary
Include a screenshot, the device model, and a short description of what happened so support can understand the issue faster.
Common questions
Most common issues
No. Momentas works locally without a Momentas account. Google sign-in is only used when you choose Google Drive backup or restore.
Your memories are stored locally on your device. If you enable Google Drive backup, Momentas also keeps a recovery copy in your own Google Drive.
Yes. Momentas supports widgets, so one selected personal memory can stay visible outside the main app view.
Make sure you selected the same Google account that owns the backup, keep the device online, and leave the app enough time to finish. If it still fails, contact support with the device model and the message you saw.
Rituals are managed from the moment they belong to. Google Drive Backup and Restore are managed from Settings, where backup remains optional and user-controlled.
Need help from the team?
Email support@humanitynexus.com
Include the rough time the issue happened, the device you used, and whether the issue involved a widget, ritual, backup, restore, reminder, premium purchase, or settings-related behavior.
What to include
A little context makes support much faster.
- Which device or platform you used
- Whether the issue started inside the app, Settings, Google Drive backup, or a widget
- Whether any error or status message was shown
- Whether the issue involved rituals, backup, restore, reminders, or widgets
- Any screenshot or short description of what you saw
If the issue involves Google Drive backup or restore, include the status or message you saw when writing to support.
More help
More
Local data & backup
Open Settings, connect Google Drive, and enable backup. Automatic backup can keep a recovery copy in your Google Drive, and you can also start a manual backup from Settings.
Open Settings, choose Restore from Google Drive, select the Google account that owns the backup, and let the restore complete before clearing app data or changing devices.
Momentas stops future automatic backups. Your local memories stay on the device unless you delete them or clear app data.
No. Backup is optional. Momentas can be used locally without connecting Google Drive.
Premium & purchase
No. Premium is a one-time Google Play purchase that unlocks premium access on the purchasing Google Play account.
Use Restore Purchases in the app while using the same Google Play account that made the purchase.
Widgets, rituals & backup
Open the widget or memory settings, choose a different memory, and save the change so the new one appears on your home screen.
Open the widget settings and clear the selected memory, or choose a different one if you want the widget to stay active.
Open Settings, go to Google Drive backup, and connect the Google account you want to use for backup and restore.
Open the moment connected to the ritual, edit the ritual or reminder settings, and save the change. If a ritual is no longer needed, remove it from that moment.
Make sure you are signed in with the Google account that owns the backup, stay connected to the internet, and allow the restore to finish before changing devices or clearing app data.